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Why can't I recommend products from one of my stores?

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If you see an error symbol for a store or do not see a store in the Product Recommendations Review Stores step, then the store does not meet all of the following requirements:

  1. The store must be either a Shopify, BigCommerce, WooCommerce, Volusion or eBay store.
  2. The store must have products that are linked (so that ShippingEasy has the URL).
  3. The store must have products with images.

Screen_Shot_2017-11-16_at_5.27.31_PM.png

To check if your store's products are linked...

  1. Visit the Product Catalog and select a product that is listed on the store.
  2. Click on the Stores tab and confirm the store is listed with a URL. Screen_Shot_2017-11-16_at_4.55.19_PM.png
  3. If your product is missing a URL or no store is listed, then you'll need to link that product from the Store Settings. Learn how to link products to your store here.

To check if your store's products have images...

  1. Visit the Product Catalog and confirm there is an icon in the Image column.Screen_Shot_2017-11-16_at_4.51.47_PM.png
  2. If your product does not have an icon in the Image column, then you'll need to add an image manually or via a CSV upload. Learn how to add images here.

Note: If your product is not sold on Shopify, BigCommerce, WooCommerce, Volusion or Ebay then we will not be able to promote it. But don't worry, we plan on adding more stores in the future!

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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