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What the difference between global and random recommendations?

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Global Recommendations

Once you select and prioritize products as Global Recommendations, these product are recommended to all your customers. Global Recommendations can be used to heavily promote newly launched, overstocked, or clearance items over all other products. Global Recommendations can be used alone or in conjunction with Randomized Recommendations, but Global Recommendations will always be promoted first if possible.

You can have up to 30 Global Recommendations, but make sure to have products chosen from each of your stores since recommendations are store-specific. 

Randomized Recommendations

Products included as Randomized Recommendations are promoted to all your customers in no specific priority and are useful when you want to promote a wide variety of your products. Randomized Recommendations can be used alone or in conjunction with Global Recommendations, but Global Recommendations will always be promoted first if possible.

You can exclude products from being recommended randomly, but make sure to have products included from each of your stores since recommendations are store-specific. 

If you have Global Recommendations and Randomized Recommendations enabled for one of your stores then they will work together to make sure each customer receives the full quantity of recommendations. For example:

If one of your customers purchases your Global Recommendation #1 and Global Recommendation #2 and you only have three Global Recommendations specified, ShippingEasy will include Global Recommendation #3 and two Randomized Recommendations on your packing slip, shipment notification or Automated Email.

ShippingEasy will not recommend:

  • Inactive products
  • Products without images
  • Products that are not linked to a store
  • Products that your customer just purchased
  • Products not sold on Shopify, Ebay, Volusion, WooCommerce, or BigCommerce

 

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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