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What is the error "You must agree to the latest Terms and Conditions to use this service"?

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Starting August 15th, 2017, USPS will handle under-paid and over-paid postage labels with their new Automated Package Verification (APV) system. Learn more about APV.

All online postage systems used for USPS labels are required to implement new Terms & Conditions to include the APV process. For ShippingEasy subscribers, we’ll display Endicia’s new Terms in the app starting August 2, 2017 so they’re easy to review and accept. 

NOTE: ShippingEasy partners with Endicia, a PC Postage provider, to generate and purchase USPS labels. It is sometimes referred to as the Endicia Label Server. 

If you've received the error message below, unfortunately you did not accepted Endicia's Terms & Conditions promptly. To ensure you're in accordance with the new USPS regulations, please accept the Terms. 

APVerror.png

 

To accept Endicia's Terms & Conditions:

  1. Login to your Endicia account. Learn how to log into Endicia.com.
  2. Once logged in, select Update Profile from the My Account tab. Then select General Terms and Conditions.
    APVtandc.png
  3. This will take you to the GENERAL TERMS AND CONDITIONS page. Read through the updated Terms and Conditions and select the I Agree button to accept. 
    APVtandc_page.png

Once you've accepted the new Terms, you'll be able to create labels with the account again. To purchase and print the the label that originally failed, select the "Retry" button on the READY TO PRINT page. Learn more.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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