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Troubleshoot: Sending inventory updates to WooCommerce

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If you're having issues with ShippingEasy not sending inventory updates to your WooCommerce store, the issue could be related to the inventory management settings in your WooCommerce products. We recommend double-checking the following settings:

Have you linked all of your products in your ShippingEasy product catalog with your store?

In order for ShippingEasy to send inventory updates to your store, SKUs in your Products catalog must be linked with - or mapped to - the product listings in your store. This ensures that when stock levels change in ShippingEasy, those levels can also be reconciled in your store. Learn more about linking your product SKUs to your store.

Have you enabled the "Manage stock?" inventory setting?

In order for the inventory updates to be sent by ShippingEasy, you'll first need to edit your product and check the "manage stock" in the product data inventory tab to enable stock management. For variable products, be sure to check this setting for each variation by going to the "variations" tab in product data, expanding the variations and checking the "manage stock" setting for each variation. Learn more about sending inventory updates to your store.

Enabling this setting means that ShippingEasy controls your available inventory quantities. Any updates to your inventory levels should be made directly within ShippingEasy. If you edit the amount of inventory you have available on your sales channel directly, ShippingEasy will override these updates.

Have you setup multiple listings for the same product in your store?

If you have multiple listings for the same product in your store, ShippingEasy will only update one product listing per Product SKU. If you have multiple listings for the same product, on the same store, then each listing must be assigned a unique Product SKU. 

In order for ShippingEasy to update all of the inventory levels in your Shopify store you must alias each unique Product SKU to point to one inventory record in ShippingEasy. Learn more about assigning SKU aliases from the same store

Have you configured listing variations such that each variation has its own unique SKU and quantity?

In order for ShippingEasy to update the inventory levels for a WooCommerce variable product with variations, each variation of the product must be configured to have its own unique SKU and its own quantity. Learn how to configure WooCommerce products for inventory management.


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