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How to: Reactivate a cancelled ShippingEasy subscription

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If you previously cancelled your ShippingEasy subscription, then decided to reactivate your subscription, we're happy to have you back! We've put together this guide to make it easy for you to get started again.

Follow these steps to reactivate your account:

  1. Review your subscription options. Check out these links for the full information about
    each options:
  2. Next, email us at billing@shippingeasy.com with the following:
    • Your name
    • Your company name
    • The email address used to log into your account
    • The subscription type you would like to have your account reactivated on.
      NOTE: you will be billed as soon as the account is reactivated. Be sure you fully check into your options and give us the correct plan type in your email.

Once you hear back from the Billing Team that your account has been reactivated, please double check your settings within ShippingEasy including the following:

Subscription & Billing

Review your payment method and update as needed. Steps for updating your payment method along with information about what you are billed for in ShippingEasy and when can be found in the articles linked below:

Carriers

If you see an old Endicia account listed then you should remove it: If your previous Endicia account was closed, then you can open a new Endicia account: If your previous Endicia account was just disconnected (not closed), then you can attempt to re-connect it: If you had UPS or FedEx accounts connected before and they are showing as disconnected now, then you can connect them again:

Stores

Re-connect stores and turn automatic order downloads back on: Ship From address:
Double check your Ship From address and make any required edits:

Labels

Confirm that your previous label settings still apply or adjust as needed:

Printers

If you use ConnectEasy, check to confirm your printer settings are still correct:
If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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