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How to: Reactivate a cancelled ShippingEasy subscription

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If you previously cancelled your ShippingEasy subscription, then decided to reactivate your subscription, we're happy to have you back- and made it easy for you to get started again!

Follow these steps to reactivate your account:

  1. Review your subscription options. Check out these links for the full information about
    each options:
  2. Next, email us at billing@shippingeasy.com with the following:
    • Your name
    • Your company & name
    • The subscription type you would like to have your account reactivated on.
      NOTE: you will be billed as soon as the account is reactivated so be sure you fully checked into your options and gave us the correct plan type in your email.

Once you hear back from the Billing Team that your account has been reactivated, please double check your settings within ShippingEasy including the following:

Subscription & Billing

Review your payment method and update as needed. Steps for updating your payment method along with information about what you are billed for in ShippingEasy and when can be found in the articles linked below:

Carriers

If you see the old Endicia accounts listed then you should remove them: If your previous Endicia accounts were closed, then you can open new Endicia accounts: If your previous Endicia accounts were just disconnected (not closed), then you can attempt to re-connect them: If you had UPS or FedEx accounts connected before and they are showing as disconnected now, then you can connect them again:

Stores

Re-connect stores and turn automatic order downloads back on: Ship From address:
Double check your Ship From address and make any required edits:

Labels

Confirm that your previous label settings still apply or adjust as needed:

Printers

If you use ConnectEasy, check to confirm your printer settings are still correct:

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