ShippingEasy is 100% customer led!
We're always looking for ways to improve any tool in the ShippingEasy app. We listen across all channels to ensure our development efforts are focused on the most important features and enhancements. Our Customer Success Advisors distills what they hear on the forums, chat, email, and phones daily.
If you have Customer Marketing feedback, share with us in our Community forums!
Request a Feature:
You can post to the dedicated Customer Marketing forum HERE.
Requests for missing features can be added to the Feature Request forums. By posting, you allow us to review your written ideas and evaluate how many other customers share your thoughts based on votes. Our CEO and Product Manager monitor forum feedback to see what our shippers are most interested in, as well as prioritize the most requested features.
Before submitting a new idea, double check that someone hasn't already requested it. Adding your comments to an existing post greatly increases the chances that the idea will be prioritized for further development.
As we make progress on new requests, we'll post updates. So, make sure that you follow ideas you're interested in to stay up to date.
It's easy to participate in the ShippingEasy Support Center!
Here are a few answers to your Frequently Asked Questions:
How can I post to the forum?
ShippingEasy uses a third party support software provided by Zendesk. The login required for posting to the forum is not the same as that required to log into ShippingEasy. In fact, you do not need to even have a ShippingEasy account to participate in the Community forum.
While participation does not require a ShippingEasy account, you will need a support log-in. Use your Facebook, Twitter, or Google account to log-in or create a new account. Registration is free and easy, just click here.
Should I create a new forum post or add a comment to an existing post?
If someone has already submitted your idea, it's always best to add a comment to an existing post. This helps us see which ideas are most popular and creates an ongoing dialog between our customers and Product Team. However, if no one has requested your idea, then you'll want to create a new forum post.
Should I add a comment, vote, or follow an existing post?
You could do all or just one!
Commenting gives you a chance to express your ideas and helps our Product Team understand why a feature is important. If you leave a comment, you'll also receive an email anytime the post is updated.
Voting let's you show our Product Team that a feature is important without disclosing any personal information. If you vote, you'll also receive an email anytime the post is updated.
Following is the best option if you want to receive updates on the post without commenting or voting.
Can I get notified of updates and follow specific posts?
You sure can! If you'd like to follow the answer to a thread, but don't want to post a comment, select the Follow button, located to the right of Question.
When logged into your Support Center account, you can also check on your existing Community Forum and support ticket activity. Learn more.