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How do I export my customers from BigCommerce?

Created:   |   Updated:

ShippingEasy's Customer Management tool allows you to identify and segment your customers in order to create successful campaigns, track data, and grow your sales - all in one spot. 

Similar to some other platforms, BigCommerce provides options to export specific data by creating a custom export template. BigCommerce allows you to export the following data:

  • Products
  • Product SKUs
  • Orders
  • Customers

Once you've completed the steps below, you can easily upload your exported .csv file into ShippingEasy using the steps in our: How to: Upload Customer information to Customer Management via a CSV file?.

To Export your customer data from BigCommerce, follow these steps:

  1. Log into BigCommerce with your login credentials.bigcommerce1.png

  2. Go to the right-hand side of the page, and select “Customers” from the Menu.
    bigcommerce_customers.PNG

  3. From the top of the CUSTOMERS page, click the “Export All Customers”
    bigcommerce_export.PNG

  4. Choose your “Export Template" and "File Format" options and click Continue. Make sure to select "Export to Microsoft Excel (CSV) for your File Format.
    Bigcommerce_Export_Template_and_File_Formatting_Options.PNG

  5. Click “Export my customers to a CSV File” to begin exporting your customer information from BigCommerce.
    bigcommerce_Export_my_customers_to_a_CSV_File.PNG

  6. Download your Customers File.
    Bigcommerce_Download_your_Customer_File.png
If you experience any problems exporting your customers, you may want to reach out to BigCommerce support first. Of course, ShippingEasy support may be able to provide additional help. 
  • Paid subscribers, who have already set up their ShippingEasy account, will see links to email, call, or chat in the top left corner in app.
  • Anyone can post questions in our Community forum and our team will be happy to assist.
 

Related articles:

How to: Integrate BigCommerce with ShippingEasy
How to use ShippingEasy with BigCommerce
How to: Link my Product SKUs to my store
Shipping Optimization by Weights and Zones for Bigcommerce Stores

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