Label Errors and Failed Labels | Troubleshoot

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Sometimes you may run across an error while purchasing labels. This guide contains some of the more common errors. If you see the error you have encountered, expand the section to learn more about resolving it. If you are having trouble buying a label, see our guide to troubleshooting purchasing labels on READY TO SHIP.

Did you receive a different label error? Let us know about it in the comments below.

Due to the current status of your account, you cannot print or purchase funds

This postage account has been suspended by You will need to contact to recover the account. Learn more about unsuspending a postage account.

Missing or invalid element: ReplyPostage

Return labels are easily purchased on the SHIPMENT HISTORY page to include in your orders. Learn more.

However, when you create a return for a Military or US Territory address, or for a Priority Mail Express shipment, you will see this error on the READY TO PRINT page:


You cannot create prepaid returns for Military and US Territory addresses or Priority Mail Express shipments in ShippingEasy. We recommend that you clearly state in your return policy that you do not cover return postage on these shipments and that the buyer will be responsible for all associated costs


Have more questions about label errors? Learn more about retrying failed labels.


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