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Troubleshoot: Endicia Error "Missing or invalid element: ReplyPostage"

Created:   |   Updated:

Return labels are easily purchased on the SHIPMENT HISTORY page to include in your orders. Learn more.
 
However, when you create a return for a Priority Mail Express or military mail shipment, you will see this error from Endicia on READY TO SHIP:
 
endicia_error_label_failed.png 
You cannot create returns for Priority Mail Express or military mail shipments, therefore you will need to first "retry" the label on READY TO PRINT. 
 

To retry the label:

  1. Navigate to the READY TO PRINT page from anywhere in the app.
    ready_to_print_print.PNG
  2. Find the label you need to create a return label for and select Retry.
    retry_button.png
  3. Select another carrier service to purchase your label.
    carrier.png
  4. Purchase the label with the new carrier service selected.
 Learn more about retrying failed labels.

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