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How to: Examine Event History for an Order

Created:   |   Updated:

ShippingEasy keeps track of specific events during the lifecycle of an order. For example, when an order is included on a pick list or has a shipment label created.

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label printed (or did not get printed).

To review the event history:

  1. Navigate to the SETTINGS page.

    settings_toolbar.png

  2. Click on EVENT HISTORY under the ACCOUNT SETTINGS column.

    account_settings_event_history.PNG

  3. Enter an order number.

    event_history_order_number.PNG
     
  4. Click the SEARCH button.

The event history for the specified order is displayed in a table, with the most recent event listed first.

event_history_details.PNG


Related articles:

What does Event History show me?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


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