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How to: Examine Event History for an Order

Created:   |   Updated:

ShippingEasy keeps track of specific events during the lifecycle of an order. For example, when an order is included on a pick list or has a shipment label created.

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label printed (or did not get printed).

To review the event history:

  1. Navigate to the SETTINGS page.

    settings_toolbar.png

  2. Click on EVENT HISTORY under the ACCOUNT SETTINGS column.

    account_settings_event_history.PNG

  3. Enter an order number.

    event_history_order_number.PNG
     
  4. Click the SEARCH button.

The event history for the specified order is displayed in a table, with the most recent event listed first.

event_history_details.PNG


Related articles:

What does Event History show me?

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