Follow

How to: Examine Event History for an Order

Created:   |   Updated:

ShippingEasy keeps track of specific events during the lifecycle of an order. For example, when an order is included on a pick list or has a shipment label created.

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label printed (or did not get printed).

To review the event history:

  1. Navigate to the SETTINGS page.

    sp.png

  2. Click on EVENT HISTORY under the ACCOUNT SETTINGS column.

    Screen_Shot_2017-03-23_at_2.20.17_PM.png

  3. Enter an order number.

    Screen_Shot_2017-03-23_at_2.25.14_PM.png
     
  4. Click the SEARCH button.

The event history for the specified order is displayed in a table, with the most recent event listed first.

Screen_Shot_2017-03-23_at_2.29.39_PM.png


Related articles:

What does Event History show me?

Comments

Please sign in to leave a comment.

Community browse

COMMUNITY FORUMS

Questions & Answers

Issues & Bugs

FEATURE REQUESTS

Productivity: Features, Interface & Settings

Partners: Integrations, Carriers & Stores


Shipping Management: Orders, Labels & Shipments

Inventory Management: Products, Purchase Orders & Suppliers

Customer Management: Lists, Templates & Campaigns