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How to: Find Immediate Answers to my questions in ShippingEasy

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Whether you're churning out shipments, managing your inventory, or improving your customer relationships - we know you have questions. That's why we make it easy to find the answers you need, when you need them.

Our paid subscribers get access to live email, chat, and phone support. Find out how to get in touch.

When we're not online to help or you just have a quick question, ShippingEasy Answers is here to help! The Answers tool enables you to search our extensive Knowledge Base directly in your account! Easily find answers to all of your shipping FAQs, follow our step-by-steps, find tips to optimize your account, and more. It is all of the information you need, where you need it most.

How to use the Answers feature:

  1. Select the blue ( ? ) icon from the bottom right corner of any page in the app to get started.

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  2. Once you select the icon, a help window will expand.

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  3. Depending where you opened the "Answers" option various suggested articles will show. You can also search your keywords there.

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  4. Once you find an interesting topic, just select the title to view it.

    overview_orders_elevio.png

 

If you have problems that require extra assistance, feel free to reach out to our Support Team:
  • Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.

  • Anyone can post questions in our Community forum and our Support Team will be happy to assist.

 


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How do I share my feedback with ShippingEasy?
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Release Notes

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