How to: Find Immediate Answers to my questions in ShippingEasy

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Whether you're churning out shipments, managing your inventory, or improving your customer relationships - we know you have questions. That's why we make it easy to find the answers you need, when you need them.

Our paid subscribers get access to live email, chat, and phone support. Find out how to get in touch.

When we're not online to help or you just have a quick question, ShippingEasy Answers is here to help! The Answers tool enables you to search our extensive Knowledge Base directly in your account! Easily find answers to all of your shipping FAQs, follow our step-by-steps, find tips to optimize your account, and more. It is all of the information you need, where you need it most.

How to use the Answers feature:

  1. Select the blue [ ? Help Center ] icon from the bottom right corner of any page in the app to get started.
  2. Once you select the icon, a help window will expand.
  3. Our Recommended Features has guides to walk you through setting up the basics of your account so you don't have to worry about missing a step.
  4. Our Frequently Asked Questions option links to our extensive Knowledge Base. Various suggested articles will show depending on where in the app you opened it. You can also search your keywords there.


If you have problems that require extra assistance, feel free to reach out to our Customer Success team:
  • Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.


  • Anyone can post questions in our Community forum and our Customer Success team will be happy to assist.


Related articles:

What sort of help and support do you offer?
How do I share my feedback with ShippingEasy?
How to: Monitor my Support Center posts and support requests
Community Forums
Release Notes


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