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How to: Find Answers to my questions in ShippingEasy

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Whether you're churning out shipments, managing your inventory, or improving your customer relationships - we know you have questions. That's why we make it easy to find the answers you need, when you need them.

Subscribers on Basic and above plans get access to live email, chat, and phone support. Find out how to get in touch.

When we're not online to help or you just have a quick question, ShippingEasy's Help Center is here to help! This tool enables you to search our extensive Knowledge Base directly in your account. Easily find answers to all of your shipping FAQs, follow our step-by-steps, find tips to optimize your account, and more. It is all of the information you need, where you need it most.

How to use the Help Center feature:

  1. Select the blue [ ? Help Center ] icon from the bottom right corner of any page in the app to get started.
    help_center_blue_tab.PNG
  2. Once you select the icon, a help window will expand.
    help_center_recommended_features.PNG
  3. Our Recommended Features has guides to walk you through setting up the basics of your account so you don't have to worry about missing a step.
    recommended_features_expanded.PNG
  4. Our Frequently Asked Questions option links to our extensive Knowledge Base. Various suggested articles will show depending on where in the app you opened it. You can also search your keywords there.
    FAQ_menu_expanded.PNG


Related articles:

What sort of help and support do you offer?
How do I share my feedback with ShippingEasy?
How to: Monitor my Support Center posts and support requests
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Release Notes


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