Find answers to my questions in ShippingEasy | How To

Whether you are churning out shipments or improving your customer relationships - we know you have questions. That is why we make it easy to find the answers you need when you need them.

When we are not online to help or you just have a quick question, ShippingEasy's Help Center is here to help! This tool enables you to search our extensive Knowledge Base directly in your account. Easily find answers to all of your shipping FAQs, follow our step-by-step, find tips to optimize your account, and more. It is all of the information you need, where you need it most.

How to use the Help Center feature

  1. Select the blue [ ? Help Center ] icon from the bottom right corner of any page in the app to get started.
  2. Once you select the icon, a help window will expand.
  3. Our Frequently Asked Questions option links to our extensive Knowledge Base. Various suggested articles will show depending on where in the app you opened it. You can also search your keywords there.
Subscribers on Basic and above plans get access to live email, chat, and phone support and will see an additional option Contact Us.


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