ShippingEasy's Customer Marketing add-on provides tools for communicating with your customers. Learn more.
Email statuses can be viewed on the CUSTOMER profile page, within the "Email History" section.
How to: Locate a Customer's "Email History"
- From the blue navigation bar, expand the MARKETING tab and click CUSTOMER LIST.
- Locate the Customer you wish to view and click their name.
- On the CUSTOMER Profile page, the "Email History" is below their order history.
When you look at the list of emails sent to a specific customer, you will see a "Status" value for each email message.
These values indicate the interaction your Customer had with each email. Only the most recent Status is shown and Status values can change over time as your Customer interacts with each email.
Status |
Description |
| Processing | ShippingEasy is creating the outbound email message and preparing to send it. |
| Sent | ShippingEasy has sent the email message. It is waiting for a confirmation from the recipient's email server. |
| Delivered | The receiving server accepted the email.NOTE: this does not necessarily mean that the message reached the recipient’s inbox. Some users and/or email applications may filter the email away from the inbox. |
| Opened | ShippingEasy inserts a small, transparent image into all emails. When a customer reads an email, their email client loads the tracking image. This registers the open event with ShippingEasy.
NOTE: not all email clients load images by default. Microsoft’s Outlook, Apple’s Mail.app, Mozilla’s Thunderbird, and Google’s Gmail do not load images. As such, there may be many times where recipients will open a message and it will never show as Opened. This might happen because there is no way to track the event. |
| Clicked | ShippingEasy replaces the links in your email templates with a custom link. When the link is clicked, it will redirect your customers to the original link from your template. ShippingEasy also records the click event and displays a status of Clicked. |
| Bounced | The email message was returned to the ShippingEasy server that sent it. Bounced emails are either a permanent or temporary failure to deliver the email, based on conditions with the recipient mail server. |
| Dropped | A dropped email occurs when ShippingEasy identifies a message sent to an email address that is already listed on one of our suppression lists: Bounces, Unsubscribes, Spam reports and Invalid Emails. ShippingEasy does not attempt to send the email. |
Related articles:
How to: Filter my list of CustomersHow to: Manage Customer Tags
How to: Send a plain text email to my Customers
What types of emails can I send to my customers?
What is Customer Marketing?
Comments
Please sign in to leave a comment.