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Why do some Shopify orders not receive a Shopify shipment confirmation e-mail?

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When ShippingEasy notifies Shopify about a shipment, by default, ShippingEasy does not include any directives instructing Shopify, as to whether it should send a shipment notification e-mail to your customers or not. This means that whether Shopify sends a shipment notification e-mail or not, is up to Shopify.

For orders that are placed directly in your Shopify store, Shopify will send a shipment notification e-mail, even though ShippingEasy does not request Shopify to do so. There is no way to disable that Shopify shipment confirmation e-mail.

For orders that were placed indirectly, typically via a Shopify application (for example, something like ReCharge), Shopify does not send a shipment notification e-mail by default.

If you want Shopify to send shipment notification e-mail messages for orders that were placed indirectly, check the box in ShippingEasy for the Request that Shopify send a shipment notification to the buyer:

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If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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