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How to: Check the status of my USPS insurance claim

Created:   |   Updated:

If you have filed an insurance claim with USPS for a domestic or international shipment, you can check the claim's status either online or by phone.

If your claim was filed online:

It may be possible to check the status by signing into your account at www.usps.com/help/claims.htm and then accessing the "Claims History" tab.

Alternatively, you can view more options for checking your insurance claim status for Domestic or International shipments using the information we have compiled from USPS below.

How to: Check a Domestic Insurance Claim status

If you are having difficulty checking the status of your claim, you can contact USPS directly at:

Accounting Services Help Desk at 1-866-974-2733.
Hours of operation are Monday - Friday, from 8:00am to 8:00pm ET (7:00am to 7:00pm CST).

At a minimum, you will need to provide the following information:

  • Your name
  • Article number (Learn more)
  • Original mail date

If your claim was filed online, you can check the status by signing in to your account, and then clicking the Mail & Ship tab and Claims & Refunds. Domestic claims that can be filed online include insured mail, Collect on Delivery (COD), Registered Mail™ with insurance, and Priority Mail Express® items.
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How to: Check an International Insurance Claim status

You can check the status of an international insurance claim using the option below:

Contact USPS directly at:

Accounting Services Help Desk at 1-866-974-2733.
Hours of operation are Monday - Friday, from 8:00am to 8:00pm ET (7:00am to 7:00pm CST).

At a minimum, you will need to provide the following information:

    • Your name
    • Article number (Learn more)
    • Original mail date

 


Related articles:

How to: File a USPS insurance claim
How to: Check the status of my Shipsurance claim
What happens after a USPS insurance claim is approved?
What USPS services include insurance coverage and offer additional insurance?


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