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How to: Check the status of my USPS insurance claim

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How do I check the Status of a Domestic Insurance Claim?

You can check the status of a claim as follows:

  • If your claim was filed online, check the status by signing in to your account: www.usps.com/domestic-claims
  • Contact Accounting Services Help Desk at 1-866-974-2733. Hours of operation are Monday - Friday, from 8:00am to 8:00pm ET (7:00am to 7:00pm CST).
    At a minimum, you will need to provide the following information:
    • Your name
    • Article number (Learn more.)
    • Original mail date

How do I view my claim status? How do I view my history of past claims?

Sign in to your customer account at www.usps.com/domestic-claims. The status of your claim can be accessed from the "Claims History" tab.

How do I check the Status of an International Indemnity Claim/Inquiry?

You can check the status of a submitted International Inquiry by:

  • Calling 1-800-222-1811 and speaking with a Customer Care Center agent.
    At a minimum, you will need to provide the following information:
    • Your name
    • Case Number or Article number (Learn more.)

You can check the status of an International Inquiry submitted online by:

  • Logging onto your USPS.com® registered account by clicking on the following link: https://www.usps.com/help/claims.htm.
    At a minimum, you will need the following information:
    • USPS.com® log-in credentials
    • Article number (Learn more.)

You can check the status of an International Claim by:

  • Contacting the Accounting Helpdesk at 1-866-974-2733. Hours of operation are Monday - Friday, 8:00 am to 8:00 pm ET (7:00 am to 7:00 pm CT).
    At a minimum, you will need to provide the following information:
    • Your name
    • Article number (Learn more.)
    • Original mail date

Related articles:

What happens after a USPS insurance claim is approved?

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