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How to: Check the status of my USPS insurance claim

Created:   |   Updated:

If you have filed an insurance claim with USPS for a domestic or international shipment, USPS makes it easy to check the claim's status either online or by phone. 

View the insurance claim status options available for Domestic or International shipments below:

How to: Check a Domestic Insurance Claim status

You can check the status of a domestic insurance claim using the options below:

  • If your claim was filed online, check the status by signing in to your account: www.usps.com/domestic-claims, and then accessing the "Claims History" tab.
  • Contact Accounting Services Help Desk at 1-866-974-2733. Hours of operation are Monday - Friday, from 8:00am to 8:00pm ET (7:00am to 7:00pm CST).
    At a minimum, you will need to provide the following information:
    • Your name
    • Article number (Learn more.)
    • Original mail date

How to: Check an International Insurance Claim status

You can check the status of an international insurance claim using the option below:

  • Contact the Accounting Helpdesk at 1-866-974-2733. Hours of operation are Monday - Friday, 8:00 am to 8:00 pm ET (7:00 am to 7:00 pm CT).
    At a minimum, you will need to provide the following information:
    • Your name
    • Article number (Learn more.)
    • Original mail date
NOTE: if your claim was filed online, it may be possible to check the status by signing into your account at www.usps.com/help/claims.htm, and then accessing the "Claims History" tab.

 


Related articles:

How to: File a USPS insurance claim
How to: Check the status of my Shipsurance claim
What happens after a USPS insurance claim is approved?
What USPS services include insurance coverage and offer additional insurance?

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