Why doesn't my store show if it is connected?

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Not all stores are integrated with ShippingEasy by the same method. Generally speaking, stores can be integrated with ShippingEasy in one of two ways:

  • The store "pushes" orders into ShippingEasy
  • ShippingEasy "pulls" orders in from the store

When a store is connected with a "push" integration, ShippingEasy is not able to see the connection status of the store. In this case, the STORES & ORDERS page will not show connected or disconnected.


The following integrations fall into this category: 

  • Eleventh Ave
  • Navigator Business Systems
  • OneSaaS
  • OpenCart
  • PrestaShop
  • SynCommerce
  • WooCommerce
  • X-Cart

In contrast, stores connected with a "pull" integration must have an active connection in order for ShippingEasy to access order data. In this case, the STORES & ORDERS page will show a connection status.


Related articles:

Why doesn't the Sync with Store button work?
How to: Disconnect a store from my account
How to: Reconnect a store that has been archived


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