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Why doesn't my store show if it is connected?

Created:   |   Updated:

Not all stores are integrated with ShippingEasy by the same method. Generally speaking, stores can be integrated with ShippingEasy in one of two ways:

  • The store "pushes" orders into ShippingEasy
  • ShippingEasy "pulls" orders in from the store

When a store is connected with a "push" integration, ShippingEasy is not able to see the connection status of the store. In this case, the STORES & ORDERS page will not show connected or disconnected.

eleventh_ave_push_store.PNG

The following integrations fall into this category: 

  • Eleventh Ave
  • Navigator Business Systems
  • OneSaaS
  • OpenCart
  • PrestaShop
  • SynCommerce
  • WooCommerce
  • X-Cart

In contrast, stores connected with a "pull" integration must have an active connection in order for ShippingEasy to access order data. In this case, the STORES & ORDERS page will show a connection status.

bigcommerce_pull_store.PNG


Related articles:

Why doesn't the Sync with Store button work?
How to: Disconnect a store from my account
How to: Reconnect a store that has been archived


If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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