Why doesn't my store show if it is connected?

Not all stores are integrated with ShippingEasy by the same method. Generally speaking, stores can be integrated with ShippingEasy in one of two ways:

  • The store "pushes" orders into ShippingEasy
  • ShippingEasy "pulls" orders in from the store

When a store is connected with a "push" integration, ShippingEasy is not able to see the connection status of the store. In this case, the STORES & ORDERS page will not show connected or disconnected.

eleventh_ave_push_store.PNG

The following integrations fall into this category: 

  • Eleventh Ave
  • Navigator Business Systems
  • OneSaaS
  • OpenCart
  • PrestaShop
  • SynCommerce
  • WooCommerce
  • X-Cart

In contrast, stores connected with a "pull" integration must have an active connection in order for ShippingEasy to access order data. In this case, the STORES & ORDERS page will show a connection status.

bigcommerce_pull_store.PNG


Related articles:

Why doesn't the Sync with Store button work?
How to: Disconnect a store from my account
How to: Reconnect a store that has been archived


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