What does the error message "we are unable to confirm insurance" mean?

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On occasion, you may encounter an error when purchasing shipment insurance:

We were unable to confirm insurance: Unexpected error received while processing insurance. Please contact us for support.

If you see this particular error message on the SHIPMENT HISTORY page, then there was an error transferring information about the insurance purchase to or from Shipsurance.

What do I do if insurance has not been added to the shipment?

You have the option to purchase shipment insurance directly from Shipsurance before the package enters the mail. Learn more about buying Shipsurance for a package after purchasing a label.


Related articles:

What is Shipsurance?
FAQs: Billing for Shipsurance
How to: Find out how much Shipsurance coverage was purchased for a shipment
How to: File a claim with Shipsurance
Can I buy Shipsurance after I have purchased a label?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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