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How to: Remove Customer Marketing from my subscription

Created:   |   Updated:

 

ShippingEasy's Customer Marketing solution is a great way to stay in touch with your customers after a shipment as well as encourage new sales with campaigns - all from within ShippingEasy. Learn more about this feature.

Of course, if you’d rather manage your customers outside of ShippingEasy, you can disable this feature.

To remove Customer Marketing from your plan:

  1. Navigate to the SETTINGS page from anywhere in your account.

    settings_toolbar.png

  2. Click on SUBSCRIPTION & BILLING.

    settings_subscription___billing.PNG

  3. On the Plan Selection tab, under the Change My Plan button, find the list of "Available Add-Ons" for your account.
    available_add-ons.PNG
  4. Toggle the Customer Marketing option off.
    customer_marketing_toggle_off.PNG

  5. A pop up will appear asking for feedback regarding your cancellation. If you decide you would like to keep Customer Marketing, select Keep Using.
    Otherwise, Mark all that apply and proceed by selecting Remove Customer Marketing.
    cancel_customer_marketing_popup.PNG

Your updates will be reflected in your next billing cycle.


Related articles:

What is my plan and current label use?
When will you bill my credit card?
What am I billed for in ShippingEasy?
What is Customer Marketing?




If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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